Mediation for supplier complaints

This form should only be used for complaints about one of our suppliers. Complaints about VCK Travel should be filled in here: Complaint about VCK Travel.

Contact details

Company * Please enter your company name

Title * Mr. Mrs.

Please select your title First name * Please enter your first name Last name * Please enter your last name E-mail address * Please enter your e-mail address (must be valid) Telephone number * Please enter your phone number

Language preference communication * Dutch English

Please select the language preference for communication with VCK Travel

Trip details

Reservation number / PNR Departure/arrival date * Please select the departure/arrival date City of departure City of arrival

Travellers

Complaint

Supplier * Please select the supplier Description * Please describe your complaint here

Attach a file or your proof of payment
(JPG, BMP or PDF)

You can add a maximum of 3 attachments
Attach your proof of payment when you made extra costs. You can attach a maximum of 3 files of the following types: JPG, BMP and PDF with a maximum of 3 MB per file.

Costs

I understand that VCK Travel acts as mediator in the handling of my complaint and agree to be charged € 35,- for this mediation. *

You need to agree to our mediation costs.

I am aware of the processing conditions of my personal data and hereby I give my permission to VCK Travel to process my data.

Your data will be stored in the VCK Travel CRM system and will be used exclusively by employees of VCK Travel for handling complaints. Your personal information will only be given to third parties, when this is necessary for handling the complaint. During 3 calendar years, the file with complaints will be stored for statistical purposes. After this period, the data will be removed from the VCK Travel CRM system.